RDI Technologies

Installing new software or updating your existing version will follow the same procedure as described below: READ THIS FIRST: 1. Before starting the...

There are several instances where you may be asked to enter your software license after the system has been running. First, make sure that the Acquisiti...

Sometimes, a setting in the software's configuration files will get stuck, mismatched, or just confused! When this happens, you may see strange behavior...

This will normally happen after you try to update from one version to another. In that case, if you do not have a current Software Support Agreement with RD...

Typically, you will see the background lights on the keyboard illuminate but there will be nothing on the screen. You can try these steps: Press and hold ...

Please contact RDI Technologies™ directly. If you can provide the "License ID" of your installation, it will help speed up the process. The locati...

Some of the features that may be running in the background can require computer processing resources. Things like the Orbits and Waveform displays get redra...

No you cannot. The system is highly optimized for the camera and lenses originally supplied with the Iris M™ system.

Renaming Folders, Assets, Collections or Recordings in Motion Explorer is very similar to renaming objects in Windows Explorer. You can either right-click o...

The yellow portion of the image is that part of the recording which is still stored in memory and has not been written to the Solid State Disc Drive (SSD) o...